Managed IT · Support · Cloud

Your IT, managed on a fixed fee

User support, monitoring, maintenance, Microsoft 365 and day-to-day management of your environment, within a monthly budget defined upfront.

How it works

A fixed fee built on your real environment

The amount depends on your number of users, the complexity of your environment — sites, servers, applications — and the agreed service level. It's defined after an initial audit, then adjusted only when your headcount or scope changes significantly. Learn more about the initial audit →

The All-Care plan can cover, depending on the agreed scope

Day-to-day user support (helpdesk)
Proactive monitoring and maintenance
Day-to-day Microsoft 365 administration
Routine account and access management
Backup monitoring
Periodic advice and reporting

Projects scoped and quoted separately

Major migration or infrastructure change
Opening or relocating a site
Network overhaul
Large-scale hardware refresh
Custom development
Cloud, automation or AI projects

Indicative breakdown — the exact details of what's included depend on the plan chosen and will be confirmed before signing.

Why a fixed fee?

When support is billed purely by the hour, every incident adds to the bill. With a recurring fee, our interest is to prevent incidents and reduce their impact. Your costs become more predictable, and our interests stay aligned.

What it changes for you

An infrastructure that works for you, not against you

Fewer disruptions, resolved faster

Proactive monitoring: most incidents are spotted and handled before they block you.

Smoothed, predictable IT costs

Included recurring services don't vary with ticket volume. Projects are quoted before they start.

An IT environment that grows with you

We size and evolve your infrastructure alongside your business.

Your teams focused on their job

You run your business, we run the IT.

Our range of services

An infrastructure designed end to end

Servers & virtualisation

Windows Server, VMware, Hyper-V, hybrid environments, high availability.

Microsoft 365 & Azure

Exchange, Teams, SharePoint, OneDrive, Intune, Entra ID — migration and governance.

Learn more →

Virtual Desktop & remote work

Azure Virtual Desktop and Citrix: your desktop accessible anywhere, securely.

Network & secure access

Firewall, VPN, enterprise Wi-Fi, segmentation and protected remote access.

Mensialis Virtual Desktop — your workspace, accessible securely

Data, emails and business applications accessible from authorised devices
Multi-factor authentication
Data location defined according to Microsoft's services and your requirements
Off-site backups in Luxembourg

Managed IT

The All-Care service — your IT, managed, without the hassle

A dedicated senior contact runs your environment, backed by the Mensialis team and specialised partners when needed. The environment is documented, monitored and tracked so that service continuity never depends on a single person.